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New Member
Posts: 1
Registered: ‎08-05-2012
My Device: Blackberry Pearl 3g
My Carrier: Tre

Problems setting iCloud/mobile me mail

Hi all, this is my first message and I hope you an help me. I 've some problems setting my new mail mobileme account (me.com) on my device. I'm trying to set correctly mail imap mail. I recieve the message both on internet nd also on my device but

- if i read a message on my internet browser doesnt' result tobe read on my device

- if i cencel a message on y internet browser it remain on my device

 

Is there a way to solve these problems? 

 

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Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Problems setting iCloud/mobile me mail

Hi and Welcome to the Community!

 

Please review this KB:

  • KB05133 Email reconciliation features for the BlackBerry Internet Service

All reconciliation is governed by that document. From what you describe


BlackBabi wrote:

 

- if i read a message on my internet browser doesnt' result tobe read on my device 


this appears to be WAD -- Working As Designed. But...


BlackBabi wrote:

 

- if i cencel a message on y internet browser it remain on my device 


this function should work. You need to confirm, inside of your email setup configuration, that you have selected the proper checkbox for wireless deletion reconciliation. Also, deletions can take time...I've seen them take up to 24 hours in the past...they receive a much lower priority than new message delivery, sending, etc.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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