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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-09-2011
My Device: Blackberry 9700
My Carrier: Rogers

Problems with 9700...


1. Is common occurance, that the only way I can fully charge my Blackberry Bold 9700 is when its completely off? So It won't charge when its on. 


2. If I take out the battery, because it freezes or acts stupid. I put the battery in. The Red Light stays on for a few minutes, when its off. Than the Red light comes back on. So I put the charger in, and I get a Empty Battery with a Red Cross in it. 


3. So I have to switch battery from a previous Bold, which dies in 6 hours. Sometimes that doesn't work. Just last week, took my boyfriend 4 hours to get it turned on. 


4. What does a Blinking Yellow Light mean? && Fast Blinking Yellow Light mean? Does it mean on "charging" 


Thank you! <3

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Problems with 9700...

Hey Lisawhoa,

Welcome to the BlackBerry Support Community Forums.


Try to back up and complete a clean reload of the device software and test before restoring any data, the following article will out line the steps on how to do this: http://btsc.webapps.blackberry.com/btsc/KB11320





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