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New Contributor
Posts: 8
Registered: ‎03-24-2013
My Device: BlackBerry Curve 9360
My Carrier: ATT
Accepted Solution

Problems with BB Curve 9360, can't text photos, etc

Hello,

 

I got my BB Curve 9360 for Xmas, and got it all set up and it was working fine....loved it.  However, about 3 weeks ago, I suddenly could no longer text photos.  This strange thing occurred at the same time my wifi router broke and was replaced in my house and also I got a new car and added the BB to my Bluetooth on my car.  Both things happened the same day, and suddenly I can't send photos....and I've been messing with the phone ever since.  Also, my device seems to freeze up an awful lot, too, which it never did prior.

Anyone care to take a crack at this?  I would be eternally grateful to have this annoying problem solved.

Thanks in advance!


Cally

Highlighted
Hall of Famer III
Posts: 59,107
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Problems with BB Curve 9360, can't text photos, etc

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support regarding your inability to send MMS.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 8
Registered: ‎03-24-2013
My Device: BlackBerry Curve 9360
My Carrier: ATT

Re: Problems with BB Curve 9360, can't text photos, etc

Thank you!  It's all better now!

Hall of Famer III
Posts: 59,107
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Problems with BB Curve 9360, can't text photos, etc

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎04-09-2013
My Device: Curve 9320
My Carrier: Telus

Re: Problems with BB Curve 9360, can't text photos, etc

I'm still having an issues sending photos and I tried the battery pop out reboot. What else would you suggest to try?
Hall of Famer III
Posts: 59,107
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Problems with BB Curve 9360, can't text photos, etc


allshewrote wrote:
I'm still having an issues sending photos

Hello,

 

"still"??? This is your first report in this thread...did I miss something?


allshewrote wrote:
and I tried the battery pop out reboot. What else would you suggest to try?

Well, what you stated is merely step 3 of the 3-step process listed above...did you perhaps consider doing all 3 steps, in sequence, as intended?

 

Further, at the end of that post is the statement:

  • "If not, then you should contact your mobile service provider for formal support regarding your inability to send MMS."

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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