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New Contributor
Posts: 3
Registered: ‎05-28-2012
My Device: blackberry curve 9330
My Carrier: o2
Accepted Solution

Problems with Blackberry ID

I have a new Blackberry Curve 9300 and each time I try to get my Blackberry ID so I can dowload updated progams. Howevery each time I try it always comes back with an error. Someone please help and this is doing my head in and it could have flying lessons shortly.

 

Graeme
Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Problems with Blackberry ID

Hi and Welcome to the community!

With the thousands of possibilities, it's impossible to diagnose your situation without the exact and complete error message...lacking that, all we can do is guess, which helps no one.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎05-28-2012
My Device: blackberry curve 9330
My Carrier: o2

Re: Problems with Blackberry ID

it say that it is unable to validate the e-mail address and password combination
Graeme
Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Problems with Blackberry ID

Here is a KB that discusses that error:

  • KB24127 The error "Unable to validate the email address and password combination. (Error Id: 30601)" is encountered when logging into BlackBerry App World

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎05-28-2012
My Device: blackberry curve 9330
My Carrier: o2

Re: Problems with Blackberry ID

Many thanks you have resolved the problems which I had with the installation of my Blackberry ID. My moblie will not be getting flying lessons. Thank you so much
Graeme
Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Problems with Blackberry ID

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................