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Contributor
Posts: 10
Registered: ‎06-09-2008
My Device: Not Specified

Problems with Desktop Manager

Updated desktop software on Fridday to version 4.3. Every since then my inbox has been receiving massive amount of emails from network@etp1. I reverted back to version 4.2 and reset everything but I am still receiving these emails 32 of then this morning. Any ideas or suggestions  
Trusted Contributor
Posts: 181
Registered: ‎06-25-2008
My Device: 8320, 8120

Re: Problems with Desktop Manager

These messages are normally created when you install the desktop manager to use BES when you are a BIS user.  A good way to tell if you installed it as BES is to check if you have an email settings icon in your desktop manager.  If you have this icon it is installed for BES so you need to reinstall it (or modify the installation) and select the integration option of BlackBerry Internet Service.  After you have reinstalled it you need to remove the BES service books from your device.  To do that (and be sure you are not a BES user) on the handheld go to options, advanced options, service book.  In there you should see some service books that start with desktop (typically desktop[cmime] and desktop[cical])  You simply need to delete these desktop service books (highlight them, hit the menu button and select delete).  Once they are deleted the messages should stop.

 

Cheers!

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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Problems with Desktop Manager

If you installed desktop manager with integration option with 'Blackberry Enterprise Server or BlackBerry Desktop Redirector' then this could happen. If either the Email Settings or Redirector Settings icon is displayed, uninstall BlackBerry Desktop Manager or modify the configuration of the BlackBerry Desktop Manager to support the BlackBerry Internet Service.

 

In your PC Go to Control Panel -> Click Add / remove programs -> select Blackberry Desktop Manager -> click  Change/Remove -> click modify ->  then instead of selecting the checkbox for Enterprise Server/Redirector select the checkbox next to Blackberry Internet Service. This should solve the problem.

tanzim                                                                                  
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