03-31-2013 08:18 AM
I have a problem with the Torch "freezing" for several minutes when I switch it on, after it has been off for a while or overnight. If I needed to make an emergency call I'd be completely stuck. It's exasperating & sometimes I feel like just throwing it in the rubbish bin. It's worst when I get a "Featured App" notice. I haven't asked for these notifications to be sent to me and I wish I could stop them, but as soon as one turns up, which is maybe 2 or 3 times a week, that's it for at least 2 minutes until the phone and keys unfreeze and I can use it. I've had the Torch since Nov 11 and the 'freezing' occurred just occasionally at the beginning but has got worse and worse. I do a soft reset frequently but it doesn't help.
Any suggestions gratefully received and how to stop the Featured App notifications.
03-31-2013 09:59 AM
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
04-01-2013 02:47 AM
04-02-2013 03:01 AM
04-02-2013 09:44 AM
04-02-2013 12:45 PM
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04-04-2013 09:19 AM
04-04-2013 09:27 AM
04-04-2013 09:34 AM
Thanks for the comments. I'm running 184.108.40.2061
Sorry...no...that is I suspect the "bundle" number. You rather instead need to look at the 3rd line of information:
when I check for updates I get a message that my Blackberry is up-to-date.
When you do that, you are depending solely on what your carrier has released as they control that inquiry process. But, some carriers are much slower to release updates than others. I recall ATT taking many many months to release ANY OS7.1 package for the 9860...it was very frustrating, and required the use of the various "tricks" so as to override the automatic updating functions and use a newer OS package from a different carrier.