04-04-2013 09:45 AM
04-04-2013 09:48 AM
04-10-2013 11:45 AM
My carrier, Virgin, couldn't help. I'm in the UK but found the .825 version at Vodaphone in Germany. I downloaded it (285 MB) to my PC and connected the Blackberry and selected the software update menu. It listed available software but the .825 was not in the list of choices. It had the .714 box ticked as installed as the latest version. So, I'm stuck. It's still freezing for at least 45 secs a number of times a day. They are long seconds when you want to get to an email or contact quickly so it's frustrating and I wonder how many hours a year I'm wasting waiting for it to get going. I'm very disillusioned with Blackberry, I must say. Any other suggestions greatly appreciated.
04-10-2013 11:47 AM
You are not stuck...you just missed a step...
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
Good luck and let us know!
04-10-2013 01:39 PM
04-10-2013 01:53 PM
I did as you said, got the download and installed it.
I thought you already had done that (your post 13 above)...did I misunderstand?
Plus, from these words, that's not enough...you need to (all on your PC):
Then you can proceed with attempting to use it.
04-10-2013 02:16 PM
04-10-2013 02:18 PM
11-28-2013 05:18 AM
The Torch was better for a while with reduced freezing time (5-10 seconds rather than minutes), but now it's worse than ever. If i get up a contact it will take 10 minutes or more before I can get up the full menu or use the return button. Really annoying if you push the wrong contact by accident when you wanted the next on or something. The only solution is removing the battery but that's a pain and takes time. After 2 years, I'm ready to bin it as the worst pda ever as I never had problems with my other ones. OK, I can go through the same procedure as last time with basically a new install, but who wants to do that every 2 months? Very frustrating. I know it's a software issue because it gets worse but I reckon there's something inherently wrong as others don't get this problem. I keep the apps to an absolute minimum and have nothing special or complicated, but it doesn' help. Any further suggestions appreciated before I go over to Android, which my wife has and never has any such problems.
11-30-2013 10:31 PM
Given that, the "bare bones" process would seem to be a method for you to try:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!