Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-07-2013
My Device: Bold 9900
My Carrier: )2

Problems with Keys and touchscreen on 9700


My Bold 9700 has a problem with its keyboard the zero gets stuck and then none of the letters above it will work nor will the touchscreen or the rollerball.  I only got it in Jan from O2 but they are saying they will need it for 2 weeks to fix it. Does anyone know any quick fixes.


Hall of Famer III
Posts: 59,062
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problems with Keys and touchscreen on 9700

Hi and Welcome to the Community!


Any chance that your BB got wet? What you describe sometimes is a result of that...if so, then


Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.



Of course, at an internet distance, it is basically impossible to diagnose a physical hardware problem...which is what the technicians you have given it to seem to have diagnosed. At an internet-distance, we cannot possibly second guess that. If you don't trust them, then you need to find a different technician to provide you with an in-hand second opinion.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................