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Contributor
Posts: 11
Registered: ‎04-12-2012
My Device: Curve 9300
My Carrier: Vodafone Portugal
Accepted Solution

Problems with contact list

Hi!

 

I have a BlackBerry Curve 9300 and a few days ago I added a new e-mail account and synchronized my contact list with the e-mail account without realizing it. So I deleted the e-mail account so it would stop synchronizing and it didn't. Today, I deleted a contact from the e-mails contact list through the computer and since then every time I tried to open that entry the contact app freezed. Then I deleted the contact entry and now I cannot add any other contacts...

 

Does anyone know how to fix that? I would really appreciate it!

 

Thank you,

Vanessa

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems with contact list

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

Is there any chance you've upgraded Windows Live Messenger or Yahoo Messenger in the past couple of days or week?

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Contributor
Posts: 11
Registered: ‎04-12-2012
My Device: Curve 9300
My Carrier: Vodafone Portugal

Re: Problems with contact list

Hi JSanders.

 

Yes, I updated Windows Live Messenger from BlackBerry App World a couple of days ago. Do you think it has something to do with this problem?

 

Thank you,

Vanessa

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems with contact list

Can you delete it, at least temporarily and let me know if your Address Book works again?

 

Options > Device > Applications

(or Options > Advanced > Applications, if you're on a OS5 device)

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎04-12-2012
My Device: Curve 9300
My Carrier: Vodafone Portugal

Re: Problems with contact list

Hi again!

 

The reboot didn't work but, as you said, uninstalling Windows Live Messenger solved the problem! Smiley Happy thank you very much! Smiley Happy

And, if it's not too much to ask, can you tell me how can I stop synchronizing contact list with the e-mail account?

 

Thank you,

Vanessa

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems with contact list

Great!

 

Are you syncing contacts to Hotmail or Gmail?

 

You can turn that off in your email set up screen ON the BlackBerry, you'll see a box to check or uncheck to sync contacts.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎04-12-2012
My Device: Curve 9300
My Carrier: Vodafone Portugal

Re: Problems with contact list

I'm using Gmail. I already unchecked the box, but it didn't stop syncing...

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems with contact list

Reboot the BlackBerry then.
And at the same spot you unchecked that contact sync, please click on Help amd sendm Service Books.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎05-27-2012
My Device: blackberry8900
My Carrier: telcel

Re: Problems with contact list

I have a similar problem: I can not edit any of my contacts nor add any new one. Once I try to do any of these actions, my bb freezes for Over 5 or 10 minutes and sometimes I even need to reboot it by taking out the battery. Any solutions? I've already deleted windows live messenger, but still have the problem. I appreciate your help!
Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems with contact list

Is there any chance you've upgraded Yahoo Messenger, AIM or Google Talk in the past couple of days or week?
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code