11-12-2013 10:34 AM
I have three BBs - this latest one is a Pearl Flip which I bought new on e-bay. After spending many hours trying to find out why I keep getting error messages when I try to set up my e-mail, I realised that the phone only has 5 service books and does not have the, "Provisioning" book.
I have tried to get on line through my BIS to get new books but I don't seem to be able to. I have a SIM only through TESCO who I think are using O2. When I rang TESCO up to clarify, they said my BIS was BB! I did try to explain that they were the carrier but as the call was costing me at a premium rate, I gave up!
I have tried entering the phone's PIN and IMEI on 02 and T Mobile (the phone was orginally locked to T Mobile) but they do not recognise the numbers. I am now stuck can any one please help? All other functions are fine.
Solved! Go to Solution.
11-12-2013 09:06 PM
Have you performed an OTA software update on your BlackBerry ? If update crashed or interrupted then you should try an OS reload using Desktop Software which will fix any software glitches .
Meanwhile , first try those steps in the same sequence :
1- Register your Handheld .
2- Resend your Service Book
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After reboot , On your device go to Setup > Email account > try to setup your email account and check if you recieve the same error . If you still recieve the same error then use your BlackBerry browser and browse to www.blackberry.com/integrate to add / edit any of your email account .
VIA | prince2012
11-13-2013 04:40 PM