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New Member
Posts: 1
Registered: ‎09-26-2013
My Device: Blackberry Bold 9900
My Carrier: Vodafone D2
Accepted Solution

Problems with update and restore

Hello I am newbie here, but having some troubles with BB Bold 9900 update.

 

During update alls datas have been saved as usual, during restarting the BB there is an error coming up, means BB lost his operating system. I used the tipps here and somwhere else to restore it with success. Unfortunately the stored datas during update process have not been restored, although the file is existing on my PC.

The file is called LoaderBackup-(2013-09-26).bbb - so almost similar to usual backup file.

 

Ho can I restore the datas now ?

 

Thanks a lot for assistance.

Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Problems with update and restore

Hi and Welcome to the Community!

 

Please refer to this KB:

  • KB13428 How to backup and restore BlackBerry smartphone data using BlackBerry Desktop Software

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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