01-25-2013 12:17 PM
I have a 9530 (Storm) for over 2 years. I am now getting a Synchronization Error message on the Desktop Manager that says "An error has occured during an attempt to access a device database record." Is this fixable or is it time to switch to the Windows phone?
01-25-2013 12:21 PM
I just love how the first response to a failure of something designed and built by humans is to immediately abandon it in favor of what...yet another device designed and built by humans! Perfection is not attainable. But I digress...
Anyway, here are KBs that discusses that error:
Hopefully they contain something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
01-25-2013 01:52 PM
Thanks - but these do not address the problem. The error message reads "An error has occured in an attempt to access a device database record." Not update. Plus I have been doing these Syncs for over 2 years on this phone and have never gotten this error message.
01-25-2013 01:55 PM
Hmmm...sorry, but those are the two KBs that came up when I did a search for you. Have you tried searching the KBs yourself to see if you can find any that are closer to your exact situation? And, perhaps those KBs are applicable anyway, even if they say "update" rather than "access"? Have you tried them? Quite often, the remedies for a situation that is close to another can work for both.
If you want, you also can try this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.