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New Contributor
Posts: 2
Registered: ‎12-22-2012
My Device: curve 9300
My Carrier: China Mobile

Purchased Apps automatically uninstalled?

So I paid for two apps,

 

Both of which are now on the uninstalled list of my devices history. I cannot access them and never had them official install on the phone. Why did this happen? Why did I pay for something I never had the chance to use?

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Purchased Apps automatically uninstalled?

[ Edited ]

Hi chineseuser

 

Welcome to Support Forums

 

 

Please try clearing  App World Cache ,for that :

 

 

On your Device  Open App World – Go to MY World –

 

  • Keyboard based BlackBerry – Hold down the ALT key and then type RST

      KB24714 : How to clear the BlackBerry App World cache

 

  • App World shall Close
  •  Perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.

Then Go to app world and see if you are able to Re- Install.

 

 

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New Contributor
Posts: 2
Registered: ‎12-22-2012
My Device: curve 9300
My Carrier: China Mobile

Re: Purchased Apps automatically uninstalled?

I live in China and no longer have access to appworld using my device. How else can I clear the cache?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Purchased Apps automatically uninstalled?


chineseuser wrote:

I live in China and no longer have access to appworld using my device. How else can I clear the cache?


Hi chineseuser

 

                              In that situation you cannot do anything.All you can do is try contacting the vendor of that apps to whom you have paid.

 

If App World is currently not available in your country then one advice never buy any paid application Unofficially because you may loss access to those applications on certain situation like Switch to a new Device or sometime even after Wiping or Device software Update.  

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.