Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 2
Registered: ‎07-19-2008
My Device: Not Specified

Purging AT&T software

I bought a BB 8310 on Ebay recently and I think it'll be great for my home and work email.  I have yet to set it up for work and I'm sure our IT person will help with some issues.  Before I get the MS Exchange set up for work, I'd really like to purge all this AT&T software on it that came with it and replace it with BB original software.  I've searched the this BB website support up and down and don't see this issue anywhere.  Has this been done before?  Any help would be great.



Super Contributor
Posts: 414
Registered: ‎04-02-2008
My Device: Q10 OS 10.1, PlayBook (WiFi 64 Gig)

Re: Purging AT&T software

[ Edited ]

Download and install the latest OS available from your provider. Get the link from here:



If that doesn't get rid of it, you'll have to completely wipe the OS from your device with JL_Cmder, then load your provider's OS. Get JL_Cmder here:



Message Edited by JerryD on 07-19-2008 06:43 AM
New Contributor
Posts: 2
Registered: ‎07-19-2008
My Device: Not Specified

Re: Purging AT&T software

Tried it numerous times and it came up with an error message about "line 1".


Both the new software from the provider and that file.


FYI - I have Vista.


Any others have suggestions?