Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 4
Registered: ‎10-23-2010
My Device: curve -8330
My Carrier: VZW

QRCode reading issues with BBM 5.0

Just upgraded BBM to new 5.0 on my 8330 running OS 4.5.  Can no longer read QRCodes that link directly to streaming online video files.  media player hangs in the buffering process every time.  This was not an issue with the previous version of BBM. An example of a QRCode that worked fine before and does not now is here:

 

http://www.linkblots.com/bcs/y2klnna5iwn9.png

 

What broke?  This potentially affects many of our customers who use our QRCodes to view online vids.

 

Thanks for any insight and/or a quick fix.

 

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: QRCode reading issues with BBM 5.0

I was able to read that QR code at the link just fine, no problems, and I have the latest (5.0.1.49) of BBMessenger, but on OS 5.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎10-23-2010
My Device: curve -8330
My Carrier: VZW

Re: QRCode reading issues with BBM 5.0

thanks - apparently there is something hinky on my BB. I'll try reinstalling BBM and if all else fails, maybe install OS 5.   At least its not a global problem and not affecting customers as I had feared.

New Contributor
Posts: 4
Registered: ‎10-23-2010
My Device: curve -8330
My Carrier: VZW

Re: QRCode reading issues with BBM 5.0

hmmm - reinstalling BBM 5.0 did not fix.  I did notice that my version is 5.0.0.41 - not 49?  Where did you get that version?  Or is it that way because you are not on a BB 8830

Highlighted
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: QRCode reading issues with BBM 5.0

[ Edited ]

Sorry, I meant 5.0.1.41.

 

What is the operating system on your BlackBerry.. the exact release?

What is your Operating System loaded to your device?
Look at Options > About, third line down beginning with a "v.4.x.xxx"
What is yours?

 

The latest is 4.5.0.186:

http://www.blackberryforums.com/general-legacy-device-discussion/225819-latest-os-8830-4-5-0-311-4-5...



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code