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Visitor
Posts: 1
Registered: ‎04-25-2013
My Device: torch 9800
My Carrier: orange, DR Congo

RE: BLACKBERRY PROTECT

Hi, Please assist!

 

Blackberry protect has turned offline all my data. I removed my sim card 2 days ago because i wanted to change the provider, and then the blackberry protect has blocked my BIS and turned my device offline. I reinserted my first sim card but blackberry protect is still not recognizing it. the message displayed is : "the service plan for your blacberry device does not support this application." All my applications are turned off and there is no where to type my blackberry id password to unlock my device. It's my phone, my blackberry id, but it's locked. I can make calls but i cannot receive or send any email. i cannot even navigate on internet. Can you please assist? Thanks. 

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Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: RE: BLACKBERRY PROTECT

Hi and Welcome to the Community!

You need to contact your mobile service provider...for some reason, the data plan your BB is presently using does not provide BB-proprietary services (as indicated by the error message it presented to you). Only they can look "behind the scenes" at their system to determine why that is.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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