07-02-2008 02:14 PM
I recently changed passwords on my personal email account also connected to my blackberry. The phone automatically disconnected my email as the password was invalid. I want to re-connect but have been unable.
I click the email appliation and scroll to existing users. I don't know what Log-in is being requested? What user name is this? to my blackberry? to my email? Nothing i have tried (usual ones i use) is successful. If i don't know my username i can't get my password emailed to me...so...this seems like a circle.
I cannot click "create new account" because one exists for my PIN.
Where can i find the information i'm missing?? I am very frustrated. Any help would be greatly appreciated
07-02-2008 04:28 PM
it should be simple. there are 2 ways you can create your BIS (BlackBerry internet service account)account, if it was initally created using computer you can log on to your service providers BIS site, link can be found here: http://na.blackberry.com/eng/support/software/inte
once you are on the site you can log in using ur user id and and password and if you dont remember password you can use forgot password option and then once logged in you can add new pasword for you email account.
other way will be to click on email setup icon on your BB and then you can edit your email address and enter new password for your email address
07-03-2008 09:10 AM
Thank you. However, i don't know my username to the BB email account. I know my password I think, but that doesn't matter if i don't know my username. I can't get in to the blackberry account in order to change my password to my email account previously integrated to my BB.
I never set anythign up on a computer.
When i click the email icon and try out different usernames that i imagine i would have used it says "password successfully sent to your bb" or something of the like, but nothing is ever delivered. So there is either a problem with the system or i'm entering incorrect usernames and someoen else is receiving their password.
Please advise. Thank you.
07-03-2008 07:41 PM
09-03-2008 09:38 PM