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New Contributor
Posts: 5
Registered: ‎03-09-2012
My Device: curve 5820
My Carrier: 8ta

REF : my device status "archive"

[ Edited ]

Hi there,a couple of months ago my curve 9360 was stolen, I reported it to the police, my subscriber,blackberry and who knows where. I gave all my relevant info to these parties in order to speed up the process but up this day, I still cannot retrieve my my phone, I can't even view my device on blackberry protect, it rather tells me that my device has been Archive, MY client ID : <removed>

When I lo on to blackberry protect it only states my name garlen and not the <removed>  as it surposed to be.

 Please if you or anybody out there can help me retrieve or even remove the archive status from my curve 9360 I would dearly appreciate it,

 

Yours sincerely

Garlen

mobile :+<removed>

 

EDIT: Personal Information such as account info., e-mail, & phone # is prohibited for your security. Please review User Guidelines  under section "Be careful."

Hall of Famer III
Posts: 58,175
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: REF : my device status "archive"

Hello,

You have not said...do you have a replacement BB? The use of BB Protect stored data, in any state, can only be done with another BB...by itself, the data contained on BB Protect is useless without a BB with which to use it.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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