10-07-2013 04:49 PM
get rid of the blackberry desktop manager and try downloading the manager from who supplied your phone,worked for me
I think that you actually have a slightly mistaken understanding of how it all works...while I'm glad it worked for you, it may give an incorrect impression of the various methods available to resolve such situations.
For PC, there actually are two components to install (in order) if one really needs to take full control and bypass all of the automatic methods -- which is sometimes necessary to recover from some situations.
For MAC, you can only use the Desktop Software, as the BB OS packages are not usable on PC. But, on PC, you install BOTH of these, and then you have the best chance to recover from some situations using the various tricks available. The Desktop Software is required as it contains various drivers and such that are universal, and those are needed prior to the BB OS Package, which likewise contains some drivers which are specific to the device in question.
For item 2, if one is trying to recover from a situation but not change the BB OS that is installed on their BB, then they must find, from that download portal, the exact package that is already running on the BB device and install it to their PC. If one instead wants to force an upgrade or downgrade, then one can choose whatever package they desire. In either case, that BB OS package is also installed to the PC so as to, in a sense, customize and tailor the Desktop Software so that it will best work with the specific device in question.
Also, there is no requirement to use only your carriers BBOS package...you can use any carriers package, as long as it is for the exact same BB model number that you are working on. As long as you do the right trick (e.g., delete, from the PC, both copies of VENDOR.XML after installing the BBOS Package), then you can use any carriers OS package.
Hopefully that helps clear up how this all works.