03-27-2013 12:46 PM
In order to remove the encryption from the media files, you will need access to a computer. If you can get access to a PC, you would need to download the BlackBerry Desktop Software and use it to transfer the media files to the computer, removing the encryption as it does so. This article provides more information. "Encrypted files stored on the microSD media card appear as .rem files" KB11454
I would also suggest making sure that your media card encryption is disabled going forward to prevent this from happening. You can find the settings in Options > Security Options > Encryption. Set Encryption to Disabled.
Let me know if that helps.
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06-05-2013 12:03 AM