04-01-2009 03:16 PM
04-01-2009 03:24 PM
We appreciate your patience as we investigate any and all possible issues.
I'm not aware of issues related to BES. I'm on a BES and haven't experienced any problems as of yet. The only 2 potential issues would be if the the application was blocked via IT Policy as described in the following articles.
If these IT Policies were in place, the BlackBerry user would receive either of the following messages:
An IT policy has disabled 3rd party application downloads. Please contact your administrator.
An IT policy has disabled this application on this device. Please contact your administrator.
The error messages are pretty clear and it sounds like people experiencing issues are having a different problem.
04-01-2009 03:32 PM
We have no BES restrictions at my company. I am able to download the app store OTA with no issues. When attempting to run app store however I get the same app world connection error message. I have since wiped my blackberry and tried app world with BES set up and it still did not work. After that I wiped and did NOT set up BES and app world is working with no issues.
Please read the messages here and on crackberry if you are able. Some BES users are experiencing issues with app world.
04-01-2009 03:35 PM
DarkBES, thanks for the response. We also don't have any restrictions on our BES. It is basically wide open as far as the IT policy is concerned. Maybe we need to be on a different version or release? We are on 4.1 but I can't remember which service pack we are on.
04-01-2009 03:39 PM - edited 04-01-2009 03:44 PM
Honestly the title of this thread is just asking for it.
Storm users such as myself know for a fact that RIM may be listening, but the problem is they aren't saying much!
This thread is in regards to the app world though, so I'll save that for another time. BES does seem to be part of the problem atleast, on a Storm here and when joined to BES I cannot connect to app world, getting the "App world is having trouble connecting to the App World Server" message. When I wipe the phone and keep it off BES it works fine.
I'm the BES Admin at my company so my phone is in an IT policy with no restrictions (or logging )
04-01-2009 03:52 PM
Anyone at RIM working on this Pearl problem, we aren't able to download App World. see this thread .http://supportforums.blackberry.com/rim/board/mess
04-01-2009 04:21 PM
Using a Storm from Telus.
Payment accepted and taken from PayPal
During download message error:
Unable to obtain license key. Error ID: 30509
Download did not complete but the money was taken from my account. Who do I contact to resolve this issue?
04-01-2009 04:30 PM
We are continuing to investigate all issues with this exciting new product.
Please feel free to post any or all issues you are experiencing, as well as details of how they have occurred, in the appropriate thread so that these issues can be reviewed by all members of the community in an organized fashion, that would be greatly appreciated.
04-01-2009 04:37 PM
I think its pretty clear what the 2 issues are....
failure to transmit
This thread has taken off since it is the only thread that seems to have any sort of RIM feedback. This is, in my opinion, a trainwreck from a PR standpoint, and should be taken more seriously, other than a few canned responses.
We are all waiting for a resolution, or at least some sort of explanation of what is underway to resolve the problem Telling us that you are listening doesnt really help us, when we see no actions.
Sorry for the tone, but it is very frustrating to be ignored as a valuable customer