06-06-2011 03:25 AM
06-06-2011 01:52 PM
Didnt work for me. I just updated last night and now my phone is completely unusable! the tmo store was no help. Told me to get on crackberry.com and find out how to reset the phone. Now the Mac desktop software doesnt even see a phone to allow me to even erase and start again. What happens now if the upgrade killed the phone!?
06-06-2011 01:55 PM
06-06-2011 02:08 PM
The operation on the mac is not as simple as that on the PC.
Once my phone's OS went *poof*... i worked on the phone on my mac for the next 8hrs till the sun shines and I was ready to contact RIM and give them a piece of my mind.
Reading forum and talking to some bb gods here, made the PC operation seem very simple so I tried it on a PC. When i connected it to a PC (which does not have my backup files at that time)... I went to blackberry os site...
However, it kept telling me that I already have the updated OS, eventhough the OS on my phone is totally bad. So I did a downgrade to OS 5.0... after which, I upgraded back to OS 6.0, it doesnt have any of my data and all... so went back to my mac and restore data.
Let me know if this work for you...
06-06-2011 02:09 PM
I am not sure if you are on mac or PC... but the operation for mac and PC are worlds apart.
I guess RIM never bothered to improve on their mac software being their rival in smartphones and such.
06-06-2011 02:19 PM
06-06-2011 03:09 PM
Thanks for all the suggestions everyone. Im on a mac and youre right, the quick fix for pc is anything but easy for the mac. My phone is completely inaccessible so i cant do anything with it, the DM does not recognize that there is a phone even connected to the computer. Tried 2 macs, multiple wires, and usb ports all to no avail. Hoping to get a phone exchange at this point.
06-06-2011 03:49 PM
I understand your frustration, and I've been there. See if you can borrow a PC for 15mins.
As soon as the OS is repaired, your mac will 'see' the bb again and you will be able to do a restore... I trust you backup your data? :-)