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New Contributor
Posts: 5
Registered: ‎09-17-2013
My Device: Bold 9790
My Carrier: Cellcom Israel

Radio constantly off

As many users, my device is showing radio off, although i can still receive emails when i have a wifi connection. My software is up to date and my battery charged. I read some ways to sort that issue and did the whole reset thing removing battery when power is on, when battery is charging etc.... it does not work. I of course also tried to shut mobile network and restart, nothing. thanks for reverting asap

rgds

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Radio constantly off

Hello khalrap,

 

Thank you for your question regarding the issue you are experiencing with the device radio shutting off on your BlackBerry Bold smartphone.

 

Please backup and complete the following clean application loading process:

How to perform a clean reload of the BlackBerry Device Software - http://www.blackberry.com/btsc/KB11320

If this fails to resolve the issue, please contact your point of sale for options.

Thank you.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 5
Registered: ‎09-17-2013
My Device: Bold 9790
My Carrier: Cellcom Israel

Re: Radio constantly off

Hello

 

thanks for your reply, however i forgot to mention that my desktop software does not recognize my device when i plug it in (i do it via USB). how can i force my computer and device to communicate ?

 

Rgds


R

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Radio constantly off

Hello khalrap,

 

Try to force detection (backup if possible) and reload the device software using the following process: 

 

http://www.blackberry.com/btsc/KB10144

 

If you are unable to complete this process, please contact your point of sale for options.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


New Contributor
Posts: 5
Registered: ‎09-17-2013
My Device: Bold 9790
My Carrier: Cellcom Israel

Re: Radio constantly off

Hello

 

Computer eventually managed to detect, trying to reload device software but after i get the dialog box indicating there are no bby device software updates available, i dont know where to click the "view other versions" 

 

i have desktop software 7.1 bundle 2039

 

thks