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New Member
Posts: 2
Registered: ‎05-06-2013
My Device: Bold 9790
My Carrier: Digicel
Accepted Solution

Radio for BlackBerry will not install on Bold 9790

Purchased on BB World, paid for it. Payment confirmed but 3 days later still have "please wait" showing. No download/Install. Cannot stop ot delete attempt. Have restarted and pulled batter for reboot...no change. What do I do to either get the App installed or stop it? Any ideas? Many thanks, Scott
Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Radio for BlackBerry will not install on Bold 9790

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache.



For legacy (pre-BB10) Devices: 

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

      • KB24714 How to clear the BlackBerry App World cache


4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes). .

If step (4) does not happen as listed, then the clear cache did not work.



For BB10 devices:

  • KB33818Downloaded applications in BlackBerry World are stuck in an Installing state and cannot be cancelled or removed from the download list


Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎05-06-2013
My Device: Bold 9790
My Carrier: Digicel

Re: Radio for BlackBerry will not install on Bold 9790

Thank you. I did the alt + RST. Nothing happened. Bb app world did not close. I tried it again several times....still please wait appeared on the App world screen. In frustration, I pulled the battery and when it rebooted, all was well. I did a reinstall of Radio for BB and it worked. Thanks...to quite as planned, but it worked...AND...no other Apps appear to have been disturbed.
Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Radio for BlackBerry will not install on Bold 9790

Excellent...you are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................