11-14-2012 07:31 AM
yes i have the same problem with my blackberry everytime is send music or browse through the internet
or evens just chatting my phone will freeze and the screen will go white and the L.E.D light will keep on
going red , so i have to take the battery out and wait for it to boot up
and i am running the os 6 software, and it keeps on doing the same thing please help!!
11-16-2012 08:59 AM
Welcome to the BlackBerry Support Community.
To resolve the white screen, LED flashing, and freezing, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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