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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎11-14-2012
My Device: blackberry 9300
My Carrier: cell c

Re: 9300 screen keeps going white.

hi

 

yes i have the same problem with my blackberry everytime is send music or browse through the internet

or evens just chatting my phone will freeze and the screen will go white and the L.E.D light will keep on

going red , so i have to take the battery out and wait for it to boot up

and i am running the os 6 software, and it keeps on doing the same thing please help!!

 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: 9300 screen keeps going white.

Hi DjMouse,

 

Welcome to the BlackBerry Support Community.

To resolve the white screen, LED flashing, and freezing, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.


-FS


 


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