12-06-2012 11:06 AM
I attempted to do a blackberry ID password request. What I did not realize is that my blackberry ID is not my correct email account there is an incorrect letter. I cannot access the new password reset email because that account is not mine nor does it exist. How do I get this resolved so I can access my account.
12-06-2012 11:07 AM
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
12-06-2012 11:13 AM
The secret question allows the site to send an email. The email address is wrong same goes for the initial email it would have gone to a non existant account. Where do I go to create the new account with the new blackberry ID do I do that online or on my phone?
12-06-2012 11:23 AM