10-17-2012 10:04 AM
I depend a lot on my mobile phone in doing my business and day to day emails and schedules, that was the main reason behind buying a new Bold 9900, unfortunately since I got the new phone I'm facing problems with connection and failure to register to the server, while my colleagues are using the same service provider but deferent phone sets and they have no such problems like I have.
Moreover, my business requires that I travel to new cities frequently and I need to save locations in where I travel, and unfortunately my 9900 couldn't start the bbmaps in the right time in many cases. I tried to load google maps since sending bbmaps marked places requires the other party to have a Blackberry but never succeeded.
Accordingly I request you to inform me if I can rectify my 9900 with the following issues or I need to choose a deferent phone since I can't afford to live with such defects:
11-16-2012 03:53 PM
Hi and Welcome to the Community...and apologies for the delay in reply...hopefully you have already resolved these issues, but just in case!
First -- please note that this site is a user-to-user community of volunteers. It is not a formal support channel with RIM...formal support is available solely via your formal support channel (normally your mobile service provider, authorized service center, or original place of purchase).
That out of the way...let's continue shall we!
You were not clear as to if you are on BES or not...if you are on BES, then stop now and seek support from your BES admins as they control everything. If you are not on BES, then what follows might be helpful to your situation.
How to overcome the frequent server connection failure???
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
How can I install google maps???
Unfortunately, all you said about your attempt to install Google Maps was that it "never succeeded". Sadly, that's just too little information to attempt any diagnosis, especially at an internet distance. Can you perhaps expand on exactly the steps you tried and exactly the result of each step? If there were any error messages, the complete and exact content of those would be most helpful indeed!
How to avoid frequent battery removal for restarting the handset??
Unfortunately, unless I missed it, this is the complete description you provided about this particular issue. As such, it as well is too little information to enable any useful guesswork. Consequently, more details are requested...e.g., frequency of needing to reboot, symptoms prompting your need to reboot, etc. Note also that the batt-pull method of rebooting is the cleanest method that there is...all others are less "clean" in what they do during the reboot cycle.
Good luck and let us know!