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Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with my torch 9860 sreen ?


ken156 wrote:
because my galaxy s2 sometime it can't touch while charging I think it has a little bit of electric shock

This is silly to compare the 9860 to some galaxy device.

 

Let's look for some real solutions instead of just saying it won't work. I know the Torch screen keyboard works while charging, mine and my friends' do.

 

  • What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?

 



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Contributor
Posts: 14
Registered: ‎12-13-2012
My Device: torch 9860
My Carrier: sfr

Re: Problem with my torch 9860 sreen ?

Hi Jsanders. Thanks for your positive answer.

my OS is the 7.1.0.747

Thanks. N.B. : I really wait and look for a solution. Thanks for your help.

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with my torch 9860 sreen ?

That is a current and very recent OS release, so it should be good.

 

DID you read sdgardne's post above, regarding moisture problems. Is there any chance you've had your 9860 in a bathroom or gym locker room during a hot or steamy shower/bath? In a kitchen with high humidity or in a pocket of sweaty clothing during a run or exercising... anything close to this?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 14
Registered: ‎12-13-2012
My Device: torch 9860
My Carrier: sfr

Re: Problem with my torch 9860 sreen ?

Yes, perhaps. I bring it on my caddy when I play golf, ans it may have meet humidity in the rainy day... But I never saw any condensation in the screen.
Contributor
Posts: 14
Registered: ‎12-13-2012
My Device: torch 9860
My Carrier: sfr

Re: Problem with my torch 9860 sreen ?

Yes, perhaps. I use it when I play golf and let it on my golf caddy during the party. It may have met some humidity in a rainy day, but I never saw any condensation in the screen...
Thanks for your help.
Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with my torch 9860 sreen ?

You might not have seen condensation in the screen, but even slight condensation IN the housing amongst the electronics and motherboard could create havoc.

 

A good test for you will be to remove the battery from the device and place all in a box of dry white rice for 3-4 days, to suck any moisture out of the of the device. Do not check it each day, leave it be for that amount of time.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 14
Registered: ‎12-13-2012
My Device: torch 9860
My Carrier: sfr

Re: Problem with my torch 9860 sreen ?

Ok J. I try it this week and come back to you in a fex days.
Have a nice week.
Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with my torch 9860 sreen ?

Good luck, I hope it helps you, otherwise I don't know what the issue could be.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 14
Registered: ‎12-13-2012
My Device: torch 9860
My Carrier: sfr

Re: Problem with my torch 9860 sreen ?

And what about the little scratches on the tactile screen. Can they impact the good working ?

 

Contributor
Posts: 14
Registered: ‎12-13-2012
My Device: torch 9860
My Carrier: sfr

Re: Problem with my torch 9860 sreen ?

If it's a problem of memory, perhaps I could stop any program which is running background to keep my memory level high ? The internet browser is automticly switch on background when the phone boots. This is not usefull, I don't need it. How can I stop the automatic background downloading of it ? I will probably save some memory no ?