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New Contributor
Posts: 4
Registered: ‎11-07-2012
My Device: 9300 Blackberry 2012
My Carrier: MTN

Re: Tell us your story

Can anyone Help me plz!I haven't been able to Download for 2months!it just keep saying ERROR!I'm in cape town!my 3G download speed is 700b/s!then it ERRORS out!I called my Network MTN an they Say its BlackBerry that is at Fault!!I have Waisted R120 thus far!all my collegues are complaining the same happens to them!I do not chat with BlackBerry,I use BIS For download an Info purposes,for my business..if this problem is not sorted the,the messge will be spread that BlackBerry is in Fraud here! I'm selling my fone rather an moving to SONY ERRICSON!Far Better!an many people will move,if BB don't solve this problem with the Networks
Trusted Contributor
Posts: 234
Registered: ‎01-26-2012
My Device: BlackBerry PRIV
My Carrier: Indonesia Telkomsel and Indonesia Indosat

Re: Tell us your story

just bring your BB to BlackBerry Expert Center

Follow me: @radewa | BBM Channel: C000DAC5C
I am from https://forumdukungan.blackberry.com.
Indonesian BlackBerry Elite Member.
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New Contributor
Posts: 4
Registered: ‎11-07-2012
My Device: 9300 Blackberry 2012
My Carrier: MTN

Re: Tell us your story

Why is the. Network cancelling the downloads?an not informing the Blackberry users??Please respond!thank you!
Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Tell us your story

Hello,

There are many posts on this site concerning issues such as this from your region. Many who have posted have reported that, when they escalated through their proper support channels, they have been told that the problem is network congestion. But, "blame" shifts back and forth between RIM and the local mobile service providers. Consequently, I recommend that all who are experiencing this problem contact their mobile service providers and open a formal support ticket on this issue. The more of those that get placed, the more likely they will actually do something about it.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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