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BlackBerry® OS Smartphones

Posts: 14
Registered: ‎03-06-2014
My Device: Blackberry Q10
My Carrier: Tmobile
Accepted Solution

Re-install promotional apps


During the Blackberry anniversary app give away, I installed Photo studio pro and don't recall receiving the license in case I need to reinstall. I most recently had to reset my blackberry and, I was ask for the license key to photo studio. I reinstalled it because it shows as a app previously installed in my world however, I was charged for it. I requested a refund but, I'm concerned about not having access when I'm refunded the 3.99. How do I go about disputing the charge?
Forums Advisor II
Posts: 982
Registered: ‎08-31-2013
My Device: BlackBerry Classic- SQC-100-4
My Carrier: T-Mobile USA

Re: Re-install promotional apps

I would contact the developer of the app and tell them waht happend, they may be able to restore the app onto the device.


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Posts: 42
Registered: ‎06-23-2014
My Device: Pearl 9105 OS v6.0.0.3169

Re: Re-install promotional apps

- Check your BBID email belongs to, if you receive email with subject Purchase receipt from BlackBerry World you can prove it.
- Re check and save your Payment Methode at App World.