09-09-2013 01:02 PM
I have owned a Blackberry pearl 9105 for two years with no problems until now. I recently downloaded the Blackberry Desktop software and once it was installed it told me that there was a more recent version of my firmware and I could update it.
I updated to 6.0 Bundle 2950 v22.214.171.1248, so far so good. When the phone was powered up I found that I no longer had internet access via the phone network but I could still access via wifi. Prior to using the desktop s/w I had no idea what firmware version I was on. As a result I regressed to version 5 v126.96.36.1992 to see if that would solve the internet problem, it didn't!! I then tried to update again to version 6 but was not allowed to do it via the desktop s/w.
Has anyone else had this problem, and is there a solution that I can follow?
Solved! Go to Solution.
09-09-2013 03:36 PM
Hi and Welcome to the Community!
After any update, or indeed whenever services seem to go wonky, I always suggest this process.
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! Otherwise, you should contact your mobile service provider for formal support.
You are free to use any OS package that is applicable to your specific BB model, even from a carrier other than your own. Further, sometimes the automatic update process just gets stuck, and you need to override it with a manual process.
For both of those, the simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
09-10-2013 03:57 PM
Many thanks for your response and suggested solution. It looked quite complicated at first but after reading through a couple of times, I get it!
After posting this thread and reading your reply, it occured to me that some time ago, as a pay and go user, I had cancelled my blackberry bolt-on from o2, my provider, and therefore my blackberry was merely a phone! So when I regressed the firmware the only way to update again was to repurchase the bolt-on.
It cost me £5 for the priviledge but my Blackberry is now a Blackberry again and full functionality has been restored, and I have updated to latest o/s as a result using the desktop s/w.
Moral of the thread - If it ain't broke, don't fix it
09-10-2013 06:37 PM