10-15-2012 03:39 PM
Some one please help>>> I have a blackberry curve 8350 and after every phone call I get a screen that pops up and it says the name of the caller and I have 3 options ok, back and I think cancel no matter which option I pick it shuts down and reboots and that takes about 5 minutes... the first 2 times it happened I brought it back to the store and the first time the lady punched some numbers in and it was fine the next time the owner went on the computer and did somthing it was fine but he is away for 2 weeks and everybody at the stoe is clueless HELP PLEASE
10-18-2012 12:29 PM
Hi franc378 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...