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New Contributor
Posts: 7
Registered: ‎03-17-2013
My Device: torch 9850
My Carrier: verizon unlocked
Accepted Solution

Rebooting now and then

My bb 9850 is rebooting randomly, i tried battery pull, os update, total wipe of data, os fresh installation etc. but in vain

i bought it from usa through ebay. itz verizon unlocked set. so no service available in india. please help me...

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Rebooting now and then

Hi and Welcome to the Community!

You may want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎03-17-2013
My Device: torch 9850
My Carrier: verizon unlocked

Re: Rebooting now and then

[ Edited ]

Thank you for the support, i already tried bbsk but i will try to narrow down it. how can i get a different os?

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Rebooting now and then

You can obtain any OS package from any carrier via the official download portal:

After you install it to your PC, If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎03-17-2013
My Device: torch 9850
My Carrier: verizon unlocked

Re: Rebooting now and then

Thanks for your suggestion. I think it worked for me. Now on step by step installation of application now I eliminated the rebooting problem. There are two more apps to installed. 1. Battery booster, 2. Front and back torchlight. Please suggest me a best free battery saver app.i am doubting the problem is with the battery booster. It may terminating the battery draining network searching process [ because here 3g coverage is that much bad ].

 

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Rebooting now and then

I'm glad the process is working to help you figure out what is going on with your situation. Sadly, I can't suggest any "best free battery saver app" for you..."best" is such a personal term, based on an individual set of requirements, that does not exactly match any requirements set from any other individual.

For me, I never found any utility from ANY of the purported battery saver type of apps. Rather, following the normal recommended guidelines and best practices was best for me.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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