09-07-2008 05:32 AM
Are you on BIS? If so then follow the below steps -
Remove all of the Desktop service books from the BlackBerry smartphone.
If installed desktop manager with integration option with 'Blackberry Enterprise Server or BlackBerry Desktop Redirector' then this could happen. If either the Email Settings or Redirector Settings icon is displayed, uninstall BlackBerry Desktop Manager or modify the configuration of the BlackBerry Desktop Manager to support the BlackBerry Internet Service.
In your PC Go to Control Panel -> Click Add / remove programs -> select Blackberry Desktop Manager -> click Change/Remove -> click modify -> then instead of selecting the checkbox for Enterprise Server/Redirector select the checkbox next to Blackberry Internet Service. This should will solve the problem.
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