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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-28-2013
My Device: Bold 9780
My Carrier: Swisscom

Receiving email abroad through AstraSync


I installed AstarSync on my Blackberry Bold 9780 and can't get emails when I switch on a different cellular network other than my home network (Swisscom). I contacted my provider, my IT department and AstraSync, the 3 parties involved in the process.


AstraSync informed me know that there is a bug on the Blackberry devices and I should remove the battery to amend the problem. Is this right and can BB amend the bug on its side?  


Thank you for your advice and comments