07-24-2013 03:56 PM
I live in Kenya and have a Blackberry Bold 9790 and have no problems receving emails while in Kenya over my carrier's netowrk.
However, when im roaming, i usually use the wifi network in my hotel or workplace where available to reduce on roaming costs and i used to receive my emails and bbm messages over wifi without any problems.
since my last trip, i have noticed that i have stopped receving emails and bbm message while on a wifi network. I havent changed any setting whatsoever.. so can someone help me figure this one out?
07-29-2013 04:48 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
When you're connected via Wi-Fi, do you have the BlackBerry symbol appearing beside the Wi-Fi network on the home screen?
Also can you send me a private message with your PIN number so I can investigate further?
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