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BlackBerry® OS Smartphones

Posts: 13
Registered: ‎05-08-2012
My Device: Bold 9790
My Carrier: Safaricom Kenya

Receiving emails over wifi

Hi all,


I live in Kenya and have a Blackberry Bold 9790 and have no problems receving emails while in Kenya over my carrier's netowrk.


However, when im roaming, i usually use the wifi network in my hotel or workplace where available to reduce on roaming costs and i used to receive my emails and bbm messages over wifi without any problems.


since my last trip, i have noticed that i have stopped receving emails and bbm message while on a wifi network. I havent changed any setting whatsoever.. so can someone help me figure this one out?



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Receiving emails over wifi

Hey milindmajithia,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


When you're connected via Wi-Fi, do you have the BlackBerry symbol appearing beside the Wi-Fi network on the home screen?


Also can you send me a private message with your PIN number so I can investigate further?


Thank you.



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