Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎11-17-2010
My Device: Curve 8520

Recieving Emails but cannot send them!

Basically, my BB will recieve my emails, but when i try to send one or reply it says 'no message services configured'

But as my email adress is already registered it wont let me redo it!

Am really stuck so any help?!

New Contributor
Posts: 5
Registered: ‎11-17-2010
My Device: Curve 8520

Re: Recieving Emails but cannot send them!

I'm having the same problem! Can you get onto your Email Settings through the setup files? Cause mine says that there's something wrong with the server, so maybe BB's server is down?

New Contributor
Posts: 2
Registered: ‎11-17-2010
My Device: Curve 8520

Re: Recieving Emails but cannot send them!

Yeah I can. Mine has been like this since i got it a few weeks ago. My BB broke, and so it was replaced.

Highlighted
Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Recieving Emails but cannot send them!

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts. Otherwise, you can contact your carrier for formal support -- since your BB was replaced, it is also possible that they have not fully shifted your BIS account from your old BB to your new one.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................