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New Contributor
Posts: 3
Registered: ‎09-14-2008
My Device: Not Specified

Reconcile emails

I am a new BB user and not totally sold yet.  I cannot get my emails to reconcile between my bb and outlook.  I have gone through all of the "obvious" settings but still isn't working; I am having to delete emails on both.  Any thoughts? 
Posts: 94,503
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Reconcile emails

If you are BIS, the personal BlackBerry Internet Service, your service will not reconcile with Outlook.

 

You will need BES, enterprise service, for that function.

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Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: Reconcile emails

When you go into your email icon click the menu key and select options then select email reconcilliation. Do you have "delete on" set for mailbox and handheld?
~Lorrie~ Master of All Things Blackberry!
New Contributor
Posts: 3
Registered: ‎09-14-2008
My Device: Not Specified

Re: Reconcile emails

Yes, I do.
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New Contributor
Posts: 3
Registered: ‎09-14-2008
My Device: Not Specified

Re: Reconcile emails

I don't mean to be stupid, but as I said, I'm new at this bb stuff.  So should I re-install my software and choose BES instead of BIS?