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tjf
New Contributor
Posts: 4
Registered: ‎08-14-2008
My Device: Not Specified
Accepted Solution

Record to .wav file.

I have download a voice recording program on to my 8330 and set the recording file type to wave in the program. I need the file to be wave so it can be recognized by our dictation software.When I try using the voice recorder I get an error stating that Unsupported record encoding type.  Any suggestions?

 

Thanks in advance

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Record to .wav file.

hello,

can you give us the name of that voice recording program ?



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tjf
New Contributor
Posts: 4
Registered: ‎08-14-2008
My Device: Not Specified

Re: Record to .wav file.

Hi,

 

Thanks for getting with me. The product is VR+ for Blackberry from SHAPE Services.

 

Thanks 

Tim 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Record to .wav file.

Welcome to the fourums!

Accoring to the website if only converts to mp3 files!

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tjf
New Contributor
Posts: 4
Registered: ‎08-14-2008
My Device: Not Specified

Re: Record to .wav file.

Hi,

 

I contacted Shape Services support people and they indicated that the program does save to wave, and that option is in the settings, of the program, on the Blackberry - please see below. I guess my question is, should I be able to record a .wav file on my BB Curve 8330? For Example, I see that the BB Voice Notes Recorder saves the file as an .amr and does not have the ability to change the file type to a wave.

 

Again, thank you very much for your help!

 

Hello,

Thank you for your interest in our software.
The error message "Unsupported record encoding type" is from your device, not from our application.
We can not fix the situation, if your BlackBerry device doesn't support WAVE format.

Also, we'd rather recommend you not to keep all recordings on your device.
Please use our Free Online Storage.
You can find more information on this at:
https://vr.shapeservices.com/started.php

If you need any further assistance, please feel free to contact us.

Best regards,
Alexandra Lyubchenko
SHAPE Support Team
SHAPE Services

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Record to .wav file.

[ Edited ]

The reorder by default records as you say in.amr format. If your third party application does have a way to convert this to a .wav file, it must be after the recorder created the file. The blackberry does ACCEPT .wav files, but I don't understand how it can make the recorder record in .wav. Please let me do some research on the issue and I will get back to you. I have setup this thread to email me when a response if generated. Please post an answer, and look on the bottom of the post and you will see the option to email you as well.

I will get back to you!

 

Please let me know what OS you are using on your BB device, thanks!

 

Message Edited by Bifocals on 08-14-2008 01:30 PM
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tjf
New Contributor
Posts: 4
Registered: ‎08-14-2008
My Device: Not Specified

Re: Record to .wav file.

Hi,

 

Thanks for your help!!! My OS is v4.3.0.127

 

Thanks,

Tim

Highlighted
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Record to .wav file.

From the VR site:

 

  • What are the system requirements for VR+ and what devices is it available for?

VR+ is supported on BlackBerry OS 4.2, so voice can be recorded on BlackBerry 8100 Pearl and BlackBerry 8800

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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