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Posts: 4
Registered: ‎05-31-2011
My Device: Bold 9700 - Q10
My Carrier: Swisscom

Recover BB account password

When the boss tries to download a widget he's asked the password for the BB account, that has been forgotten; the procedure to recover it fails, with a not better specified "error accessing the server"

 

I repeated the procedure a couple of times in different moments of the day but the error is always the same

 

any suggestion?

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Recover BB account password

You didn't say, but are you speaking of using BlackBerry AppWorld and logging in to his BlackBerryID account?

 

If that is correct, please read this to reset a password:

KB26361How to reset a BlackBerry ID password

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