05-31-2011 10:48 AM
When the boss tries to download a widget he's asked the password for the BB account, that has been forgotten; the procedure to recover it fails, with a not better specified "error accessing the server"
I repeated the procedure a couple of times in different moments of the day but the error is always the same
05-31-2011 10:50 AM
You didn't say, but are you speaking of using BlackBerry AppWorld and logging in to his BlackBerryID account?
If that is correct, please read this to reset a password:
KB26361How to reset a BlackBerry ID password
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code