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New Member
Posts: 1
Registered: ‎06-24-2014
My Device: Blackberry Bold 9900
My Carrier: Rogers Canada

Recover Encrypted Photos

Hi, my work updated my email system from Lotus Notes to Microsoft Outlook, and during the process they wiped my BlackBerry (I did not get a chance to back it up beforehand).


I have pictures saved on the media card, which are encrypted, and as a result I now cannot access.


Would anyone be able to help me how I could recover these files?

I do have an ancient backup of my phone (I've read somewhere that may contain an encryption key or something).


Thank you,


Hall of Famer III
Posts: 57,832
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Recover Encrypted Photos

Hi and Welcome to the Community!


Refer please:

  • Article ID: KB25484 Expectations when encryption is enabled for a media card in a BlackBerry smartphone

stephenkerra wrote:
(I've read somewhere that may contain an encryption key or something).


As for that, you will have to read up more wherever you found it...that is not a valid method as far as I have ever heard.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Member
Posts: 2
Registered: ‎04-22-2016
My Device: Model
My Carrier: 2738963232

Importing tool for live mail contacts to PST

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