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New Member
Posts: 1
Registered: ‎04-08-2013
My Device: Curve 9310
My Carrier: Boost

Recover contacts and pictures

I cannot get my phone to turn on. I need and want to recover my contacts and pictures from the phone. Is there anyway to do this?

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Hall of Famer III
Posts: 57,259
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Recover contacts and pictures

Hi and Welcome to the Community!

 

Without the ability to power it up, no...well, not without spending lots of money on some recovery service that may or may not exist. Unless the information is on a Media Card, in which case you can remove it and use a PC card reader adapter to get those things (as long as you didn't have encryption active, of course).

 

So maybe instead we need to focus on getting your BB running again...please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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