06-19-2012 01:40 PM
Hopefully someone can assist me with this problem.
I'm using DM 22.214.171.124 and created a backup of my BB9700 with OS 6 2921. When I tried to restore from backup, it is saying that "The selected backup file might be corrupted". Is there a way of recovering or fixing this issue?
06-21-2012 08:35 AM
Can you tell us more about what happened during the process of updating? Did you get any errors? There are 3rd party apps out there that can still read corrupted BBB backups, but it might encounter difficulty at some point due to the fact that the backup is corrupted. Try using the free version of Blackberry Backup Extractor and see if the software can read your backup, it should be possible and you should be able to extract your data inside.
06-21-2012 12:35 PM
THere was no erro encountered during the OS update and backup process using DM. Its just says that corrupted message when I tried to restore it. Also it does'nt give me the option to select specific files, it's dimmed out.
I will give the Blackberry Backup Extractor a try.