Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎01-23-2012
My Device: Blackberry 9900
My Carrier: Vodafone

Recovering contacts after the software update...

Hi, i recently had an software update on my phone but like most of you it froze and you couldnt get beyond the screen...i pressed alt+rightshift+delete which got my phone working again...now ive lost all my contacts is there any way i can recover them or are they gone for good...?! 

Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Recovering contacts after the software update...

Sorry, not "like most of you". Smiley Wink


Connect your BlackBerry to the PC > BlackBerry Desktop Sofware.

Device > Restore > select "Select data" and choose the Address Book only to restore.

Complete the prompts and you should be good.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code