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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎06-05-2013
My Device: Bold 9900
My Carrier: 8ta

Red LIGHT FLASHING

I woke up the next morning and my phone just didnt want to go on it was still working the night, tried charging it . The red light flashes four times but nothing happens , tried swapping batteries,still nothing.I took it to repairs and after three months they tell me my motherboard is broken,can it be ?

PLEASE HELP .I AM PAYING FOR SOMETHING I CANT USE

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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Red LIGHT FLASHING

Hey london22,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest to attempt to back up and doa clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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