06-05-2013 05:35 AM
I woke up the next morning and my phone just didnt want to go on it was still working the night, tried charging it . The red light flashes four times but nothing happens , tried swapping batteries,still nothing.I took it to repairs and after three months they tell me my motherboard is broken,can it be ?
PLEASE HELP .I AM PAYING FOR SOMETHING I CANT USE
06-10-2013 02:43 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest to attempt to back up and doa clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.