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Contributor
Posts: 22
Registered: ‎06-23-2013
My Device: Blackberry 9320
My Carrier: Virgin

Re: Red X Shown On Battery

I saw in the bb help guides that come with the bb, it said if you have a red "x" on you battery it means its not a correct battery/fake
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Red X Shown On Battery


bestbb wrote:
I saw in the bb help guides that come with the bb, it said if you have a red "x" on you battery it means its not a correct battery/fake

I've never read that.

 

Got a link to that?

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Contributor
Posts: 22
Registered: ‎06-23-2013
My Device: Blackberry 9320
My Carrier: Virgin

Re: Red X Shown On Battery

Sure I'll take a picture of the manuel
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Red X Shown On Battery

cool, ok.

 

There are online guides and manuals as well.

http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=BlackBerry+Smartph...

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Contributor
Posts: 22
Registered: ‎06-23-2013
My Device: Blackberry 9320
My Carrier: Virgin

Re: Red X Shown On Battery

Hmm, I'm sturggling with the picture, but its says "when this icon appears on you blackberry smartphone, the battery is not inserted correctly or an invalid battery is inserted"

I'll try and find it on the online thing
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Red X Shown On Battery


bestbb wrote:
Hmm, I'm sturggling with the picture, but its says "when this icon appears on you blackberry smartphone, the battery is not inserted correctly or an invalid battery is inserted"

I'll try and find it on the online thing

That's quite different, nothing about a fake battery. The red X on screen just means that the device does not recognize the battery inserted, it could be a completely dead battery.

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Contributor
Posts: 22
Registered: ‎06-23-2013
My Device: Blackberry 9320
My Carrier: Virgin

Re: Red X Shown On Battery

"Invalid" not one you should use
Contributor
Posts: 22
Registered: ‎06-23-2013
My Device: Blackberry 9320
My Carrier: Virgin

Re: Red X Shown On Battery

Plus if you download the safety manuel on the phone mentioned, it says that on the 4th page
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Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Red X Shown On Battery

[ Edited ]

bestbb wrote:
"Invalid" not one you should use

Or "invalid" meaning, "not working"

 

But, it is MY experience that often those "dead" batteries can be charged back up.

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Visitor
Posts: 1
Registered: ‎07-16-2013
My Device: Curve 9380
My Carrier: T Mobile

Re: Red X Shown On Battery

My blackberry Curve 9380 died and i kept switching it back on, stupidly. A couple hours later I put it to charge but realised it wouldn't come back on even after I pulled the battery a few times. Eventually the red light came on but the screen showed a battery symbol with a red x. I left the phone on charge overnight but the next morning the red x was still there. 

 

I asked my dad however and he had a weird solution. He got a spare blackberry charger and instead of plugging it into the phone like normal he cut the end off, exposing the two wires inside. Then, without it plugged in yet, he attached each wire to the two ends of the battery contacts and then inserted the battery so that in the end the wires from the charger were between the battery and the phone contacts. After plugging it into the outlet and switching it on, the red light came on for about 20 seconds and then the loading screen came on. After leaving it to charge like this for a while I was able to switch to a normal charger. I only used this method after trying everything else I could find on the internet. What I think is that the phone can't recognise the battery when it's completely drained and maybe charging the battery directly first would probably solve this particular problem. Using an actual blackberry battery charger might also be a better and safer method but I didn't have one at hand at the time. Hope this helps! Smiley Happy