10-12-2011 08:52 PM
I have a bold 9700 with the red x through battery problem. Does anyone know the cause of it, and the solution? It's not the battery I've tired 3 different batteries, all which were original. It always comes up with the same problem. The LED will turn red when I charge it, then the empty battery with an X through it will be displayed.
What's going on? I've tried connecting it to Desktop Manager, and it gets recognized just fine, just won't charge at all.
10-17-2011 06:14 AM
10-17-2011 01:05 PM
I had a same problem with my new battery. A RED CROSS over a battery sign. Apparently the problem lies with the battery and probably u have to put a new one. I got mine replaced free of cost when the shopkeeper confirmed that it was indeed damaged.
02-24-2012 01:05 PM
I have the same problem with a 9700. This is not caused by a bad battery, I have tried with 3 that are working with other BB9700. I tried to restore to the factory default using the AppLoader and it wll not complete the installation. It goes thru half the process. I have tried many time, removed battery many time (changed battery), even droped the 9700 a few times (this was seen to fix the issue on other forums ;-p )
Anyone cab help?
02-24-2012 03:26 PM
i have just spoken to a friend of mine who fixes phones as i have the same problem. Take it to a phone shop, like your local phone dealers (not carphone warehouse or anything) and ask them to 'reboot, or reformat' your phone.. you can also do this if you have the disk the phone came with x hope this helps x (should cost about £20, or do it yourself at home for free x
04-29-2012 12:12 PM
07-19-2013 12:18 AM
I had the same problem recently. The phone nor the charger is the problem here. The problem is the copycat blackberry batteries. I believe these batteries are not made with the same power as the name brand. You have to buy the original blackberry battery. The name blackberry have to be on the battery, also the gray color on the battery is much darker.
Make sure that when you go and buy a new blackberry battery, you walk with the phone and let the people you are buying the battery from but it in the phone for you. When you see the phone start loading the battery is good, if not tell the seller to try another battery or go to another store.