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New Contributor
Posts: 2
Registered: ‎10-06-2008
My Device: Not Specified
Accepted Solution

Reformatting BB Bold to Factory Settings

I installed some medical software on my BB Bold and now I do not have any application memory free so my BB is working very slowly.  I've deleted all the excess applications and language support as recommended on the BB website, I also deleted some games and movies thinking that would help, before realizing that those are not saved in the application memory.


I would now like to reformat my BB back to the factory settings.  How can I do that?  Also, when I do that will it reinstall the games and videos that were on it when I purchased the Bold?



Guru II
Posts: 22,043
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Reformatting BB Bold to Factory Settings

This post may help free up some more memory:





You can wipe the device by going to Options >Security Options >General Settings >Menu key >Wipe Handheld.  That will remove all data from the device.  It won't re-add anything you may have deleted though.  If you want to reload your OS and start over from scratch, follow the instructions here:




You can find the latest OS out there for the Bold here:



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New Contributor
Posts: 2
Registered: ‎10-06-2008
My Device: Not Specified

Re: Reformatting BB Bold to Factory Settings

Thank you VERY much John_Clark.  Your post was very helpful.  I managed to wipe my BB clean and install the new OS and applications. 


Thanks for your help.

New Member
Posts: 1
Registered: ‎06-30-2009
My Device: Not Specified

Re: Reformatting BB Bold to Factory Settings

Absolutely awesome!

Massive thanks to everyone concerned.

Certainly got me around my Uncaught Exception nonsense problem and a big Foxtrot Oscar [trying to keep it clean!] to the biggest oxymoron in the world, namely O2's [UK] "Help & Support" resource.


Cheers all



New Member
Posts: 2
Registered: ‎12-05-2012
My Device: Bold 9780
My Carrier: Cell C

Re: Reformatting BB Bold to Factory Settings

Please is this done via your phone - because my screen has gone white and I cannot see anything, can I do this from my PC? Please can you email me taracat14@gmail.com will really appreciate it.